Privacy Policy

Privacy Policy

Effective Date: 11-10-2025
Company: PAK GRAIN SERVICES PRIVATE LIMITED
Registered Office: Office No. 7, 3rd Floor, Zoha Heights, Gulberg 3, Lahore, Pakistan
Contact: 0305331115 | 03419187984 | 03274980757 | info@pakgrainservices.com

1. Introduction

PAK GRAIN SERVICES PRIVATE LIMITED (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients’ personal and business information.
This Privacy Policy explains how we collect, use, share, and protect your data when you use our services, including warehousing, commodity-backed financing, and the Electronic Warehouse Receipt (EWR) system.

By using our website or any of our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect and process the following types of information:

a. Personal Information

  • Full Name

  • Contact Number

  • Email Address

  • CNIC / Business Registration Details

  • Bank Account Information (when required for financing)

b. Business and Commodity Information

  • Type and quantity of stored commodities

  • Quality, grading, and inspection reports

  • Warehouse location and storage duration

  • Electronic Warehouse Receipt (EWR) details

c. Technical and Usage Information

  • IP address, browser type, and device details when visiting our website

  • Communication records with our representatives

  • Any feedback or messages submitted via contact forms

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Service Delivery: To manage warehousing, financing, and EWR services.

  • Verification: To confirm identity and ownership of commodities.

  • Communication: To respond to inquiries, provide updates, and deliver service notifications.

  • Financial Processing: To facilitate loan applications and payments.

  • Legal Compliance: To comply with applicable laws, regulations, and government requirements.

  • Improvement: To enhance service quality, security, and operational efficiency.

4. Information Sharing and Disclosure

We do not sell or rent your personal information.
However, we may share information in the following cases:

  • With Financial Institutions: For commodity-backed financing or loan processing.

  • With Regulatory Authorities: When required by law or legal process.

  • With Service Providers: Trusted partners who assist with storage management, digital EWR processing, or IT infrastructure (bound by confidentiality agreements).

  • In Business Transfers: In case of merger, acquisition, or restructuring of PAK GRAIN SERVICES PRIVATE LIMITED.

5. Data Security

We employ strict physical, electronic, and procedural safeguards to protect stored commodities and digital information.
These include:

  • 24/7 monitored data systems

  • Encrypted Electronic Warehouse Receipt (EWR) records

  • Restricted access to authorized personnel only

  • Regular security audits and backup protocols

Despite our efforts, no digital system is entirely immune to risk. We encourage users to safeguard their account credentials and notify us immediately in case of unauthorized access.

6. Data Retention

We retain your information for as long as necessary to:

  • Fulfill the purpose for which it was collected,

  • Comply with legal obligations, and

  • Resolve disputes or enforce agreements.

After this period, your data will be securely deleted or anonymized.

7. Your Rights

As our client, you have the right to:

  • Request access to your personal or commodity information,

  • Request correction of inaccurate or incomplete data,

  • Request deletion of information where applicable,

  • Withdraw consent for data use (except where required by law), and

  • Lodge a complaint if you believe your data has been mishandled.

All such requests can be made via email or in writing to our office.

8. Cookies and Website Tracking

Our website may use cookies and analytical tools to improve user experience and gather non-personal data such as visit frequency and navigation behavior.
You can disable cookies through your browser settings, but this may limit certain website functionalities.

9. Third-Party Links

Our website or communication materials may include links to external websites (e.g., partner banks).
We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies separately.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or our operational practices.
Any updates will be posted on our website with the new effective date.

11. Contact Information

For any privacy-related inquiries, data access requests, or concerns, please contact:

📞 0305331115 | 03419187984 | 03274980757
📧 info@pakgrainservices.com
🏢 Office No. 7, 3rd Floor, Zoha Heights, Gulberg 3, Lahore, Pakistan